Get in touch!
If you wish to learn more about our services, kindly fill out the form below, and we will be delighted to discuss how we can assist you.
For Support Coordinators and other partners wishing to make a referral, please complete the partner enquiry form below.
For feedback or complaints, please complete our feedback form. We take all feedback and complaints seriously, and will respond to you shortly.
Service Enquiry
If you wish to learn more about our services, kindly fill out the form below, and we will be delighted to discuss how we can assist you with your requirements.
Partner enquiry
For Support Coordinators and other partners wishing to refer clients or make other enquiries, please complete this form.
Feedback and Complaints
MHC is committed to providing high-quality services to people with disabilities who participate in the National Disability Insurance Scheme (NDIS). Our goal is to ensure that everyone has a positive experience with our organisation, and we believe that feedback is an important part of that process.
If you are not satisfied with any aspect of our services, we encourage you to let us know so that we can work together to resolve the issue.
Making a Complaint
If you have a complaint about any aspect of our services, you can make it in writing or by phone. Typically, the best way to resolve a complaint is to speak directly to your service provider. If that does not resolve your issue, or you do not feel comfortable doing that, then please fill out the below webform.
When we receive your complaint we will:
– Acknowledge receipt of the complaint as soon as possible
– Review the matter and respond to you within 7 days, including detailing our intended actions to resolve the matter and prevent similar incidents occurring again
– If necessary, raise an incident report to the NDIS Commission
Our aim is to resolve complaints as quickly as possible, and we will keep you informed of our progress. If we need more time to investigate, we will let you know and provide an estimate of how long it will take.
Resolving Complaints
If you are not satisfied with the outcome of your complaint you can contact:
National Disability Insurance Agency by calling 1800 800 110, visiting www.ndis.gov.au or visiting one of their offices in person
NDIS Quality and Safeguards Commission by calling 1800 035 544 (interpreters can be arranged) or visiting ndiscommission.gov.au
Confidentiality
All complaints are treated with confidentiality and sensitivity. We will not discriminate against anyone who makes a complaint, nor anyone who provides information as part of an investigation.
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